Stellar Wins Call Centre Services Contract with Australian Bureau of Statistics
Canberra, Australia – 2nd February 2010 - Stellar, a leading global call centre and business process
outsourcing provider, today announced that it has been awarded a tender to provide call centre
support to the Australian Bureau of Statistics (ABS) during the 2011 Census.
In line with the tender requirements, Stellar will provide call centre and email services to the ABS to
support enquiries from members of the public on the Census in general as well as specific aspects
such as the on-line eCensus form.
Australia’s 16th Census, which will also mark the centenary of national Census taking in Australia,
is to be held on 9 August 2011. The Census is the largest statistical operation undertaken by the
Australian Bureau of Statistics (ABS) and aims to measure the number of people in Australia on
Census Night, their key characteristics, and the dwellings in which they live.
“Stellar’s extensive experience in managing high-profile call centre operations for State and Federal
Government departments will add significant value to the 2011 Census,” said John Hollingsworth,
CEO of Stellar Asia Pacific. “Our demonstrated expertise and proven call centre outsourcing
capabilities clearly make us the best choice for this service, and we look forward to building a strong
partnership with the ABS.”
“The 2011 Census is logistically the single largest peacetime operation conducted by the Australian
Government, it is a hugely complex task and we are delighted to have the services of Stellar to
support the ABS with the critical call centre operation.” said Paul Lowe, Assistant Statistician,
Census Branch, ABS. He then added “Planning for the Census is already underway between
Stellar and ABS and we are confident Stellar’s extensive call centre experience will assist in
providing a well executed census in 2011.”
The service will be operated from a number of Stellar’s Australian locations.
ENDS
About Stellar
As a global expert in Managing Customer Relationships (MCR), Stellar provides quality customer
interactions for a number of leading global brands. Stellar is privately owned and employs 4,500+
people across 16 locations, managing over 300 million customer interactions on behalf of its clients
each year. Its offerings span front office services, such as Customer Service Support and Directory
Assistance, to automated back office support services and solutions. For more information, visit
About the Census of Population and Housing
The Census of Population and Housing plays a foundational role in Australia's democracy. It is used
as the basis for the estimation of the population of Australia and each of the states and territories
which are used to determine the number of seats each state and territory has in the House of
Representatives. The estimates are also used to determine the share of annual GST funding for
each of the states and territories.
Data from the Census is also critical in developing government policy and in planning the delivery of
services and as a key input to a broad range of other public and private investment decisions. The
Census provides a snapshot of the social and cultural composition of Australian families and
households.
For further information please contact:
Paul Albus
Marketing Manager
Stellar Asia Pacific
Tel: +61 3 8416 4002
Email: palbus@stellarbpo.com.au
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